Salesforce Technology

Multiple-value fields, or multi-select fields are typical in any CRM system. For e.g. an account has multiple addresses, or, a contact can have multiple telephone numbers. But, so far CRM systems except Siebel have been laggards in implementing such a function.

Let’s say you are running a webinar that expects at least 20 people across the globe who need to be present for the session, or you have scheduled meetings with a dozen people from the client executive team.

Salesforce URLs are confusing. The custom force.com applications are no different. Even when they make the best effort, the turn out to be something like this - https://na17.salesforce.com/home/home.jsp This helpfully tells me that I am connected to NA server, and I am on a JSP page.

For all you people wondering on where exactly to start with salesforce and salesforce1, this is just the guide that you were waiting for. All the tutorials, guides and more in one big web page that should take you from the beginner to expert in a few weeks if not days.

It is fairly obvious that SFDC is doing many things right, and the latest announcements confirm they are on the right track. I am referring to the recent announcement of Salesforce1.

Or, rather force.com is. SFDC is not in focus today because it is a beautiful CRM product, but because it enables you to so much more using the force.com platform. Irrespective of whether you go all native, or use the force.