It is quite common for buyers to use Request for Proposal (RFP) to solicit interest in an IT project implementation.
The world loves its terminologies and nomenclature. IT and CRM are no exception.
Vinnie Mirchandani wrote an article recently about how SAP and its vendors charge customers a bomb for product licenses and implementation.
Phil Fersht from HfS recently talked about disruptions that are likely to impact the Indian service majors.
Even after being in development projects for more than a few years now, I am always not far from being awe-struck at every requirement phase we have had.