CRM Evolution - The Rise of Autonomous and Self-Configuring Customer Relationship Management
Customer behaviors and expectations have been rapidly evolving in recent years.
Read More
Tune your CRM to be responsive (or be doomed)
Velocify conducted a secret study of how select (presumably popular) companies respond to sales leads from their websites .
Read More
What constitutes Customer Relationship Management?
Really. What constitutes CRM? If I can put it down in bullets, they would probably be:
Read MoreProactive Customer Service
This happened to me recently. I was out of country for more than a month, and stopped using my phone number local to India.
Read MoreDefining CRM
CRM or Customer Relationship Management, simply put, is to manage customer information in a way that provides value to both the business/individual storing the information and to the customer whose information gets stored.
Read More