Posts

Age old question, this - “should I use a off-the-shelf product, or should I develop my own CRM system instead”. It is easy to dismiss this question as irrelevant in this day and age, when everyone and their dog is jumping on the cloud CRM solutions with neatly packaged features.

Alexander Hansal covered a recent enhancement to the Siebel Tools - the code editor can display the line numbers and make code blocks collapsible. Though anyone saying he loves coding in Siebel deserves to be shot and drowned, I do welcome any *change* to the status quo that can improve the life of Siebel developers.

In typical CRM systems, attachments are typically the “children” of some parent entity. Visibility enablers at the child level are often implemented as an after-thought in CRM systems, and that tends to cause multiple issues with the way they are used.

Intercom has a post about how notification windows, and cards are changing what an app means, and how it will change in the near future . This is interesting in many ways.

Multiple-value fields, or multi-select fields are typical in any CRM system. For e.g. an account has multiple addresses, or, a contact can have multiple telephone numbers. But, so far CRM systems except Siebel have been laggards in implementing such a function.

CRM processes can become as complex as they come. You can get all kind of business rules, automation processes and validations driving user to go nuts, until she drops back to plain old email.

What do you do when you need a filter, and a slightly different behaviour, as compared to what is provided by the base BC in Siebel? If you have been a good citizen of Oracle, you will enable search specification on the applet.

Bang out of the blue, a friend drew my attention to a past post on Infosysblogs that predicts a cheery future for Siebel. (broken link - http://www.infosysblogs.com/customer-relationship-management/2014/09/future_of_oracle_siebel_crm.html) Now none of the Indian IT industry veterans are doing a fantastico job on innovation.

A weekly, or monthly visit to grocery store is part of life’s routine. It is also a routine to see how Coke, Lays, Colgate and other interesting stuff neatly arranged to catch your eye?

You have the latest in sales tools, you already are tracking your customer’s social activities, you have a well-defined service process, and you are super focused on marketing your brand/product/service on every channel you can find.