Rest
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Enterprise software continue to cost more
Vinnie Mirchandani wrote an article recently about how SAP and its vendors charge customers a bomb for product licenses and implementation. -
Disruptions in IT. An action plan for the future
Phil Fersht from HfS recently talked about disruptions that are likely to impact the Indian service majors. I am one of Phil’s yay sayers, and this post is no different. -
Excel-based tool to query database
I am a Siebel developer when I am not doing anything else. And, since most of the times I don’t do something else, and at those times I cannot gainfully employ myself doing Siebel work, I end up doing something stupid. -
Custom CRM? You must be joking.
A not-so-recent question on Quora, custom crm vs non-custom crm, asked whether custom (=built from scratch) solutions for CRM are better than the standard products. -
More Social Capabilities in Zoho CRM
I have written about Zoho CRM before, and also about basic capabilities to track social network profiles without any customization. Zoho is more than this, here we see more advanced social capabilities that can be enabled in the application. -
Automate simple tasks using Macro in Zoho CRM
We have seen what Zoho is before, and also have carried out the right automations in the past. Macros are a real good way of keeping automations simple, and empower the users to carry out their own tasks. -
Route your leads and contacts from Facebook or website to Zoho CRM
Zoho CRM makes it really easy to integrate web forms on externally built sites on standard platforms or even from your Facebook page. -
Integrate Zoho CRM with Facebook, Twitter or LinkedIn with a few clicks
We have seen Zoho CRM on this blog before. It has more than a few functionalities that you will be interested in. -
Track your contacts, leads and more using Zoho Pulse
Yet another feature like ‘Chatter’ in Salesforce ecosystem is Zoho Pulse. Pulse in Zoho CRM enables you to ‘follow’ leads, potentials, and contacts, and keep track of the most recent activities in one screen. -
Integrate Zoho CRM with back-end systems
Zoho CRM makes it easy to point, click and configure interfaces to send data to other parts of the enterprise application. -
Zoho CRM is functional and beautiful
Zoho CRM has been on the CRM scene for quite sometime now, and find mentions regularly in analyst reviews and findings. -
Writing trends in Siebel is not bright, find your niche
Siebel is not exactly shining, we have seen that before. But, if you are writing about Siebel technology, you should pick up niche topics to get some shine on your blog or website. -
Splendid CRM - A good CRM experience for a reasonable price
You want a reasonably good product with the bells and whistles for today’s tech-savvy, multi-device trotting users, at a reasonable cost. -
What CRM software buyers are looking for?
SoftwareAdvice has released a report on CRM software preferences from “5,279 interactions between Jan-Aug, 2013” with prospective CRM buyers. Does this cover all that CRM software buyers are looking for? -
Airtel's not-so-bright customer story
As most of us here in India understand, customer service is not on top of the list of any of the ‘mass’ service providers.