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As most of us here in India understand, customer service is not on top of the list of any of the ‘mass’ service providers. The reason is simple - no matter how bad your service is, either there are no better alternatives, or the churn is so much that you simply do not care.

I don’t understand Twitter too well - even when it is being evaluated as a $31 billion company after the first day of trading in NYSE at $44.90. But, what got me excited was the way Twitter found its way of putting its customers (users) first.

HootSuite is today known as a social media management system. HootSuite is not quite new and is in existence since 2008. HootSuite has been long used for brand management across the social media by individuals and organizations.

Yet another Oracle acquisition as it grapples in the cloud world is Compendium. While Oracle does what it does best (acquisitions, OOW and the works), Compendium provides content marketing services. It is slated to go along with Eloqua, the marketing cloud.

In a recent post Gordon Ritter, founder and general partner at Emergence Capital, highlights the state of cloud adoption in industries. along with a few popular cloud vendors for the specific industries.

Siebel version 8.1.1.11 is here and brings a few important things back to Siebel in the form of Open UI enhancements. Among them: Siebel Open UI receives some needed fixes and enhancements Dispatch board should work (or not, see below) Siebel Search (Siebel Find represented by Binocular button before) works Siebel Loyalty gets a few enhancements Read Open UI enhancements at http://docs.

If you are really interested in object tagging or other such new features from 8.1.1.10 or any other features from version 8.1.1.9, you will see some strange behaviour. We saw something similar when trying to enable ‘object tagging’ in Siebel 8.

One of the big news items from Open World in 2013 was the announcement of Cloud Marketplace. Available at https://cloud.oracle.com/marketplace this pretty much is in line with what any software marketplace will do.

CRM has been traditionally important for Oracle and forms a significant part of the apps strategy. But the messaging of CRM was merged into CX in the recent Oracle Open World (2013) with no separate stand on its own.

Whenever we talk about SaaS the terminologies I often hear is: Multitenancy Pay-as-you-go models This looks good - especially if you are comparing to the C++ code that was written to process data files from one format to the other.