CRM Technology Archive

Custom CRM? You must be joking.

A not-so-recent question on Quora asked whether custom (=built from scratch) solutions for CRM are better than the standard products. The question kind of tried to answer itself by pointing to a comparison of custom vs. “non-custom” system. In summary, …

More Social Capabilities in Zoho CRM

I have written about Zoho CRM before, and also about basic capabilities to track social network profiles without any customization. Zoho is more than this, here we see more advanced social capabilities that can be enabled in the application. For …