CRM

CRM Evolution - The Rise of Autonomous and Self-Configuring Customer Relationship Management

Crm

Customer behaviors and expectations have been rapidly evolving in recent years.

Social Media Service - Yes, it works

Crm

I have been quite sceptical from the start about customer service through social media channels.

2015 Top CRM Vendors Loose Market Share (2 exceptions)

Crm

I pride myself in keeping touch with the CRM technologies, I hit a road block in some aspects since no one tracks CRM market share on a day to day basis.

Proactive tech support - New frontier, or yet another gimmick?

Crm

PCWorld reports that Dell’s Tech support will act proactively to correct the problems with your PC or device – before the problem occurs.

When should you create your own CRM system?

Crm

Age old question, this - “should I use a off-the-shelf product, or should I develop my own CRM system instead”.

What the 'No App' world means to CRM?

Crm

Intercom has a post about how notification windows, and cards are changing what an app means, and how it will change in the near future .

Make money grocery shopping. CRM from People

Crm

A weekly, or monthly visit to grocery store is part of life’s routine.

What are you doing in CRM lately? Idea no. 6 is as old as me

Crm

You have the latest in sales tools, you already are tracking your customer’s social activities, you have a well-defined service process, and you are super focused on marketing your brand/product/service on every channel you can find.

Oregon sues Oracle. Time for you to learn more lessons in IT.

Crm

The state of Oregon has sued Oracle for breach of contract.

Tune your CRM to be responsive (or be doomed)

Crm

Velocify conducted a secret study of how select (presumably popular) companies respond to sales leads from their websites .

Perils of early go-live

Crm

Most IT projects I have seen suffer from the low-estimate syndrome.

What constitutes Customer Relationship Management?

Crm

Really. What constitutes CRM? If I can put it down in bullets, they would probably be:

Custom CRM? You must be joking.

Crm , Crm technology

A not-so-recent question on Quora, custom crm vs non-custom crm , asked whether custom (=built from scratch) solutions for CRM are better than the standard products.

You want Siebel, but what you get is Sales Cloud

Crm

I knew the situation with Siebel CRM was bad, we have seen all that before.

Automate simple tasks using Macro in Zoho CRM

Crm , Crm technology

We have seen what Zoho is before, and also have carried out the right automations in the past.

Zoho CRM is functional and beautiful

Crm

Zoho CRM has been on the CRM scene for quite sometime now, and find mentions regularly in analyst reviews and findings.

What CRM software buyers are looking for?

Crm

SoftwareAdvice has released a report on CRM software preferences from “5,279 interactions between Jan-Aug, 2013” with prospective CRM buyers.

Airtel's not-so-bright customer story

Crm

As most of us here in India understand, customer service is not on top of the list of any of the ‘mass’ service providers.

Twitter puts its customers first

Crm

I don’t understand Twitter too well - even when it is being evaluated as a $31 billion company after the first day of trading in NYSE at $44.

HootSuite is the future of CRM

Crm

HootSuite is today known as a social media management system. HootSuite is not quite new and is in existence since 2008.

Has your industry embraced the cloud?

Crm

In a recent post Gordon Ritter, founder and general partner at Emergence Capital, highlights the state of cloud adoption in industries.

Oracle Cloud Marketplace

Crm

One of the big news items from Open World in 2013 was the announcement of Cloud Marketplace.

CRM Messaging in OOW, 2013

Crm

CRM has been traditionally important for Oracle and forms a significant part of the apps strategy.

Multitenancy and Pay-as-you-go Terms in SaaS

Crm

Whenever we talk about SaaS the terminologies I often hear is:

Simplify Self Service

Crm

You want to order a new cooking gas cylinder (most of us here in India do not have piped gas, bear with me).

New in Gartner Magic Quadrant for CRM 2013

Crm

We have mostly expected news and somethings unexpected in the recent Gartner Magic Quadrant for CRM (2013).

Oracle - Not a CRM Leader Anymore?

Crm

Oracle is not on the CRM Magazine’s 2013 leader board .

Selling your Solution

Crm

Imagine this - you have sat with the users for hours through the requirement gathering sessions.

Proactive Customer Service

Crm

This happened to me recently. I was out of country for more than a month, and stopped using my phone number local to India.

crmgamified - Gamifying CRM

Crm , Crm technology

Who does not love playing a game (and better yet, win it)?

Is Siebel Dead?

Crm , Siebel

Is Siebel dead, or on the load road to nowhere?

ROI for CRM

Crm

If you have been part of decision making process for CRM projects, you should have heard about RoI, or Return on Investment.

Defining CRM

Crm

CRM or Customer Relationship Management, simply put, is to manage customer information in a way that provides value to both the business/individual storing the information and to the customer whose information gets stored.