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Siebel Architecture Overview

Oracle Siebel CRM architecture is similar to the the standard 3-tier architecture employed for web applications and is straight-forward to understand. Though the concepts are well known, developers new to Siebel often do not articulate how the various pieces of …

Siebel Script Libraries

Siebel 8 (or ST engine to be more specific) has a elegant way of calling business service methods. Script libraries provide the ability to call functions on a business service directly, no more is the need for building property sets and …

Trace On-The-Go for Siebel Scripts

“Trace” statements in Siebel eScript (or even in Siebel VB for that matter) provides a good way to debug and know what indeed is going on in the background. It is common enough to use the following statements to do debugging …

Defining CRM

CRM or Customer Relationship Management, simply put, is to manage customer information in a way that provides value to both the business/individual storing the information and to the customer whose information gets stored. An older definition of CRM from Wikipedia stated …